crix's commitment to responsible gaming
Entertainment is enjoyable only when it stays within control. At crix, we believe that safe and informed play is the best play — for yourself and for your family.
21+ age requirement — no exceptions
All casino and betting services at crix are strictly for individuals aged 21 and above. Minors are completely prohibited from opening an account or participating in any game. Age verification documents must be submitted during account verification. If an underage account is identified, it will be closed immediately and any deposited funds will be returned. We request parents and guardians to keep their devices and account credentials secure so that minors cannot access this platform.
What responsible gaming is and why it matters
Online betting and casino gaming is primarily a form of entertainment. But like any entertainment, it is important to keep it within limits. Responsible gaming means maintaining control over your time, money, and state of mind — not letting gaming become a top priority in life or causing harm to your family or work.
At crix, we want every user to play with awareness. That is why we have built several protective tools directly into the account settings, so anyone can set their own limits as they choose. Our Terms and Conditions contain detailed information on this — it is worth reading before you start playing.
Remember, the outcome of every bet or spin is completely random and no method or strategy can guarantee a result. If you find yourself thinking about placing more bets to recover losses, that is a dangerous sign. In such situations, stopping and seeking help is the right decision.
If you have any questions, many answers can be found in our FAQ section. If you still need help, our live chat support is always available.
Tools to keep yourself protected
Deposit Limit
Set a limit on how much money you deposit daily, weekly, or monthly. Lowering the limit takes effect immediately; increasing it takes some time.
Session Time Limit
Set a time limit for how long you play in one sitting. Once the set time is up, an automatic alert will appear and the session will end.
Bet Limit
Decide in advance the maximum amount you place on each bet, so that a single bet does not cause a major loss.
Cooldown Break
You can temporarily suspend your account for a set number of days. During the break, no bets or deposits will be possible.
Self-Exclusion
If you want to remove yourself from the platform entirely for an extended period, request self-exclusion — from 6 months up to permanently.
Reality Check
Pop-up notifications will appear at regular intervals — reminding you how long you have been playing and how much you have spent.
To use these tools, log in to your crix account and go to the Account Settings section. If you face any issues, contact our 24/7 live chat support — the team is ready to help in both Bengali and English.
Warning signs you should not ignore
It is not always easy to tell when gaming is getting out of control. If you notice any of the following in yourself or someone close to you, it is time to seek help.
Chasing losses
Placing more and more bets to try to recover lost money — this is the most dangerous habit.
Betting with essential money
Thinking about using money meant for bills, food, or family expenses to play.
Disrupted sleep and daily life
Losing sleep at night to play, or spending most of your time gaming at the expense of work or studies.
Hiding from family and friends
A tendency to conceal from those close to you how much you are playing or how much you are spending.
Restlessness when unable to play
Feeling irritable, anxious, or unsettled when there is no internet or your balance runs out.
Borrowing money to play
Taking loans from friends, family, or financial institutions in order to place bets.
Where to find support
Seeking help at the right time is far more effective than trying to solve the problem on your own. Besides crix's own support team, family, trusted friends, and professional counsellors can all be part of your support network. Your information remains completely secure under our Privacy Policy, so do not hesitate to ask for help.
crix Live Chat Support
We are available on live chat seven days a week, twenty-four hours a day. Immediate assistance is available for account locking, setting limits, or self-exclusion — in both Bengali and English.
Email Support
Send any responsible gaming request or concern by email. Write to [email protected] — our team will respond promptly.
Family and trusted people
Talk to your closest family members or trusted friends. Rather than facing things alone, open up to those near you — they are your first line of support.
Professional Counselling
Mental health professionals and behavioural addiction specialists in Bangladesh can provide effective support for these issues. You can contact a local hospital or mental health clinic.
Support Groups
Talking with others who face the same issues is often the most effective approach. There are various online and offline support groups where you can share experiences.
crix's commitment
We uphold these practices not just because of regulations, but out of genuine responsibility toward our users.
- Age is verified at the time of account registration, and individuals under 21 are not permitted to open an account.
- All self-limit and self-exclusion requests are acted on without delay.
- If unusual gaming patterns are detected, our team proactively reaches out to the user.
- No promotional messages or bonus offers are sent during a self-exclusion period.
- Our support team is specially trained on responsible gaming matters.
- A complete gaming history of an account is provided upon the user's request, so they can assess their own habits.
Check yourself
Ask yourself the following questions. If you answer "yes" to most of them, seriously consider seeking professional help.
- Do you end up spending more on gaming than your budget allows?
- Do you turn to gaming to relieve stress or lift a low mood?
- Have you had to lie about your gaming?
- Have you thought about stopping but been unable to?
- Has gaming caused problems with your work, studies, or family relationships?
- After a big win, have you been unable to stop and started playing again?
These questions are only to help you understand your own situation. To get support from crix, come to live chat at any time or email [email protected].