crix Privacy Policy
crixbet.cam takes your personal information seriously. Read this policy to learn what data is collected, how it is used, and what your rights are.
This privacy policy applies to all services, products, and activities on the crixbet.cam platform. Please read this policy carefully before using the site. By registering or accessing the site, you are considered to have accepted the terms of this policy.
Table of Contents
1. Introduction
crixbet.cam ("crix", "we", "our") is an online entertainment platform that provides sports betting, live casino, slots, and other gaming services for users in Bangladesh. Protecting the privacy of your personal information is a core responsibility of ours.
This privacy policy explains what types of information crix collects, how that information is used, how long it is retained, and under what circumstances it may be shared with third parties. This policy should be read together with our Terms and Conditions, as both documents together form the complete agreement for use of the platform.
crix believes that transparency in data management is essential to earning user trust. This policy has therefore been written in clear, straightforward language so that every user can easily understand it.
2. What Data We Collect
crix collects user information in several ways. The data collected can be grouped into the following categories:
2.1 Information Provided at Registration
When you create an account on crix, you are required to provide certain information. This includes:
- Full name (as per national ID card or passport)
- Date of birth (for age verification — to confirm you are 21+)
- Mobile number and email address
- Permanent residential address
- General information about occupation and source of income
- Copy of national ID card or passport (for identity verification)
2.2 Automatically Collected Information
When you use crixbet.cam, certain information is collected automatically:
- IP address and device identifier information
- Browser type, version, and operating system
- Date, time, and duration of sessions when the site is accessed
- Which pages the user visited and how long they stayed
- Login and logout information
- Detailed records of betting and gaming activity
2.3 Financial Transaction Information
Transaction details are recorded at the time of deposits and withdrawals. The date, amount, and account details of all transactions made via bKash, Nagad, Rocket, Upay, and bank transfer are retained. However, full payment card numbers or complete bank credentials are not stored on crix servers.
2.4 Communication Information
If you contact the crix support team via live chat or email, records of those conversations may be retained. This is done to improve service quality and to assist with future enquiries.
3. Use of Collected Data
crix uses user information only for defined purposes. These purposes are set out in detail below:
- Account management: To handle registration, login, identity verification, and account security.
- Service delivery: To process betting, casino games, deposits, withdrawals, and bonus activity.
- Customer support: To resolve issues through 24/7 live chat and email assistance.
- Fraud prevention: To identify suspicious transactions and prevent unauthorised access.
- Regulatory compliance: To verify and retain information in accordance with applicable financial regulations.
- Service improvement: To analyse user behaviour and improve platform performance and experience.
- Communication: To send important updates, security notices, and account-related information.
- Responsible gaming: To identify unusual gaming patterns and provide support to users.
crix never sells your personal information to advertisers or any third party for commercial purposes.
4. Data Retention and Duration
crix retains your information only for as long as it is considered necessary. While your account is active, all associated data is kept in an active state. After an account is closed, certain information may be retained for a specified period — particularly financial transaction records and identity verification documents.
The retention period depends on applicable legal obligations, the need to resolve ongoing disputes, and fraud prevention requirements. After the designated period, data is securely deleted or transformed in a way that it is no longer personally identifiable.
5. Sharing Data with Third Parties
As a general rule, crix does not share your personal information with third parties. However, limited sharing may occur in the following circumstances:
5.1 Payment Processors
Necessary information is shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for the purpose of verifying the transaction.
5.2 Technology Service Providers
We work with trusted technology partners for gaming software, server management, and technical support. These partners may only use the information for the contracted purpose and are bound by the same standard of privacy protection.
5.3 Legal Obligations
In the event of an order from a competent court, a legal request from a government authority, or an applicable legal obligation, crix may be legally required to provide relevant information. In such cases, we will make every effort to notify the user where possible, though this may not be possible if there is a legal restriction.
5.4 Business Changes
If there is any change in the ownership or management of crixbet.cam, user information may be transferred to the new owner or operator. Users will be notified in advance in such cases.
6. Cookie Policy
crixbet.cam uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
6.1 Types of Cookies
- Essential cookies: Required for login sessions, security, and core functionality. Without these cookies, the site will not work properly.
- Functional cookies: Used to remember your preferences, such as language selection and display settings.
- Analytical cookies: Collect usage statistics to help improve service quality. This information is generally collected in aggregated and anonymous form.
- Security cookies: Used to detect and prevent fraud and to protect the integrity of accounts.
Cookies can be managed from your browser settings. However, please note that disabling essential cookies will prevent you from using certain important features of the site.
7. Data Security
crix applies industry-standard security measures to keep your information secure:
- SSL encryption: All data transferred between the site and server is encrypted using SSL technology.
- Password hashing: User passwords are never stored directly — only encrypted hashes are kept.
- Restricted access: Only authorised staff can access personal data, and every access is recorded.
- Firewall and security monitoring: 24/7 security monitoring is maintained at the server level.
- Regular security testing: Security audits are conducted regularly to identify platform vulnerabilities.
However, no data transmission over the internet is entirely risk-free. You also need to stay alert to protect your account — use a strong password and never share your login details with anyone.
8. Protection of Children and Minors
crixbet.cam strictly prohibits registration or use of the service by anyone under the age of 21. Age is verified at the time of registration, and ID documents may be requested if needed.
If a user is found to be under 21, that account will be closed immediately and any collected information will be securely deleted. crix never knowingly collects information from minors.
Read our Responsible Gaming guidelines for more details — they also include special advice for parents on protecting minors.
9. User Rights
Every user registered on crix has the following rights regarding their personal information:
- Right to access: You can find out what information crix holds about you. This information will be provided upon a written request.
- Right to rectification: If there is any error in your personal information, you can request that it be corrected.
- Right to erasure: In certain circumstances, you may request that your information be deleted. However, financial transaction records or information retained due to legal obligations may not fall within the scope of this right.
- Right to object to processing: You may object to certain types of data processing, particularly in relation to marketing communications.
- Right to data portability: You may request your own data in a structured, machine-readable format.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible. You can also read the About Us page to learn more about crix.
10. Policy Changes
crix may update this privacy policy from time to time. If there is any significant change to the policy, a notification will be sent to the registered email address or a special notice will be published on the site.
Continuing to use the site after a change takes effect will be taken as your acceptance of the terms of the updated policy. We therefore recommend visiting this page regularly to stay informed of the latest policy. The "Last Updated" date at the top of the page always indicates the date of the most recent revision.
Answers to questions about policy changes may be found on our FAQ page, or you can contact the support team directly.
11. Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:
Live Chat: Available 24/7 from any page on the site. Support is provided in both Bangla and English.
Email: [email protected]
We generally aim to respond to your request as quickly as possible after receiving it. Complex data-related requests may take a little longer. Please provide account-related information with your request so we can verify your identity.