All your questions about crix answered in one place

Yes, crix customer support is active seven days a week, twenty-four hours a day. Even at night or on holidays, the support team is ready to respond. You can reach out at any time and get the help you need.

The crix support team assists in both Bengali and English. Keeping Bangladeshi players in mind, responses are given in clear and easy Bengali, so language is never a barrier.

crix has two support channels: live chat, which can be started from any page on the site; and email, where you can describe your issue in detail. Live chat gives the fastest response for urgent matters, while complex account-related issues are better handled over email.

Before contacting support, having your registered mobile number or username, a brief description of the issue, and where applicable the date and amount of the transaction will speed up the response. If you have a screenshot or error message, sharing that also helps identify the problem faster.

The crix support team tries to respond to emails as quickly as possible after receiving them. Replies over live chat are even faster. For complex or verification-related emails, providing detailed information speeds up the process.

For a complaint or disputed transaction, send an email to crix support with the transaction ID or the date and amount with full details. After verification, the support team will get back to you. The full complaint process is described on the terms and conditions page.

Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code (OTP) will be sent to you. Once you enter the code correctly, you can set a new password. If you have any trouble, contact crix support directly for help.

Yes, you can log in to your crix account from any device or browser using your username and password. When logging in from a new device, OTP verification may be requested for security. For the safety of your account, avoid logging in from unfamiliar public devices.

If you need to change personal details entered during registration, contact crix support. Some information may be requested to verify your identity. Keeping accurate details on your account is safer and avoids complications at the time of withdrawal.

No, each player on crix may have only one account. Attempting to open multiple accounts may result in all accounts being suspended and any balance held being forfeited. See the terms and conditions page for details.

A strong password keeps your account secure. Use a password of at least 8 characters that includes a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers, and special characters (@, #, !). Avoid using your date of birth or simple sequential numbers (e.g. 123456).

You must be at least 21 years old to join crix. A national ID card or other valid document may be requested at any time to verify your age. Accounts belonging to minors are closed immediately.

Yes, even without installing an app, you can open the crix site from Chrome, Firefox, or Safari on your mobile and use all games and betting features. The site is fully optimised for mobile, so you can play just as comfortably as on an app.

On Android, open crix in Chrome, tap the three-dot menu at the top right, and select "Add to Home Screen". On iPhone, tap the share icon at the bottom of Safari and select "Add to Home Screen". The crix icon will then appear on your home screen for quick access at any time.

crix has apps available for both Android (APK) and iOS. The app must be obtained through official channels. For more details about the app, visit the crix App page.

If the internet cuts out during play, the game state is generally saved on the server when the connection returns. You can check the game history after logging in to see the round result. If you notice any discrepancy, contact crix support with the transaction details.

If pages load slowly, first clear your browser cache — in Chrome go to Settings > Privacy > clear Browsing Data. If the problem continues, restart the browser or try a different one. Also check whether your internet connection is stable.

The minimum withdrawal amount on crix is ৳800. Whether you withdraw via bKash, Nagad, Rocket, Upay, or bank transfer, this limit applies to all methods. Withdrawal is not possible if your balance is below ৳800.

On crix, a withdrawal request generally takes 5 to 30 minutes to process. This timeframe applies to all mobile banking methods including bKash, Nagad, and Rocket. If verification is already complete, the process is faster.

No, withdrawals from crix can only be made to a mobile banking number or bank account registered in the player's own name. Requests to send funds to another person's account are not processed. This is a mandatory rule to ensure security.

If a withdrawal shows 'Pending', it generally means the verification process is underway. If it remains pending for more than 30 minutes, contact crix live chat and provide the date and amount of the request. Most cases are resolved quickly.

crix withdrawal processing runs seven days a week at any time. Withdrawals generally complete within 5–30 minutes at night, on Fridays, or on public holidays as well. However, if the mobile banking service itself has its own limitations, there may be a slight delay.

Money can be withdrawn from crix via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are generally supported. The minimum withdrawal across all methods is ৳800.